Person-Centred Supports
Aboriginal and Torres Strait Islander People Policy and Procedure
RCJ Disability Support Services wishes to recognise the Traditional Owners of the Land and the
Aboriginal communities served by our organisation.
RCJ Disability Support Services will provide services and supports that meet the needs of Aboriginal
and Torres Strait Islander people.
RCJ Disability Support Services will ensure all staff are trained in culturally appropriate actions and
requirements and that they work collaboratively with local Aboriginal and Torres Strait Islander people.
RCJ Disability Support services policy applies to all individuals who have contact with our participants.
It is the policy of RCJ Disability Support Services to create a safe and welcoming environment for
everyone. This policy intends to ensure that participants have the right to engage with Aboriginal and
Torres Strait Islander community members and to access the support required to meet their individual
needs.
Staff are required to:
● Listen to the individual's story about their needs and values before asking questions
● Check with the participant on how to act in a culturally respectful manner
● Determine how to communicate effectively (verbal and non-verbal)
● Ask the participant how they want to be connected to their community and respect the
importance I attach to my family and kinship system
● Establish rapport and engage with those the participant considers important in their life, such
as Elders, family members, or other community members
● Recognise that my connection to culture may evolve
● Accept when the participant prefers to be supported by their family and community. Work
collaboratively to build their confidence and capacity to do so.
● Be aware that their experience, attitudes and beliefs related to identity are not a "norm". Staff
must not make assumptions or impose their personal views on me.
● Recognise the complexity of working in a cross-cultural context and be aware of how their
judgements and biases may affect their behaviour
Core Module SIL National Policy and Procedure Manual
● Identify and listen to those with cultural knowledge who can help staff better understand the
culture, kinship system and community
● Accept and be comfortable with "not knowing" how things are perceived from an Aboriginal
and/or Torres Strait Islander perspective.